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Cisco 100-140 Exam Syllabus Topics:

Topic	Details
Topic 1	Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 2	Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3	IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 4	Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 5	Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q392-Q397):

NEW QUESTION # 392
An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.
Which two possible negative effects could this have? (Choose two.)
Note: You will receive partial credit for each correct selection.

A. The PC may experience a failed ping test to its own IP.
B. The PC may lose complete access to the network.
C. The PC may connect to a different DHCP server.
D. Another user might lose network connectivity.

Answer: B,D

Explanation:
A manually assigned IP can conflict with the DHCP pool, causing another device that the DHCP server assigns the same address to lose connectivity.
If the static IP is outside the correct subnet or doesn't match the network's gateway/DNS settings, the PC may be unable to communicate on the network.

NEW QUESTION # 393
When mapping a shared drive on a Windows system using SMB, which of the following is the correct syntax for the path?

A. ServerName://Path
B. smb://ServerName/Path
C. ServerNamePath
D. http://ServerName/Path

Answer: C

Explanation:
Correct Answer. A. ServerNamePath The correct syntax for mapping a shared drive using SMB in Windows is ServerNamePath. This format is used to specify the server and the path to the shared resource on the network.
Option B is incorrect because smb:// is used primarily on Unix/Linux systems and is not the correct syntax for Windows.
Option C is incorrect as it does not represent a valid network path syntax.
Option D is incorrect because HTTP is a protocol used for accessing websites, not for accessing network shares.

NEW QUESTION # 394
What is the most important security measure to implement when using VNC to provide remote support to an end user's device?

A. Use a strong, unique password for each VNC session and ensure it is encrypted
B. Ensure the VNC session is configured to allow file transfers by default
C. Allow the user to control the VNC session to maintain their autonomy
D. Set the VNC viewer to fullscreen mode to better observe the user's screen

Answer: A

Explanation:
Use a strong, unique password for each VNC session and ensure it is encrypted Using strong, unique passwords for each session, coupled with encryption, is crucial to protect the data integrity and privacy of the user during a VNC session.
Option A is incorrect because enabling file transfers by default could pose a security risk if not strictly necessary.
Option C is incorrect because fullscreen mode does not enhance security, it only affects the visibility of the session.
Option D is incorrect as allowing the user to control the session might hinder the technician's ability to troubleshoot efficiently and does not necessarily improve security.

NEW QUESTION # 395
What should a technician be aware of when relying on AI to diagnose software issues?

A. AI eliminates the need for manual review of its suggested solutions
B. AI consistently outperforms human technicians in complex problem-solving scenarios
C. AI can replace traditional diagnostic tools entirely
D. AI can analyze and suggest solutions based on large data sets but may not understand context

Answer: D

Explanation:
Correct Answer. B. AI can analyze and suggest solutions based on large data sets but may not understand context While AI is powerful in handling large volumes of data to identify patterns and propose solutions, it may lack the ability to understand the specific context or nuances of a problem like a human technician would.
Option A is incorrect because AI should complement, not replace, traditional diagnostic tools.
Option C is incorrect as AI, while helpful, may not always outperform human insight in complex or novel problem-solving situations.
Option D is incorrect because manual review is essential to validate AI-generated solutions, ensuring they are applicable and correctly interpreted.

NEW QUESTION # 396
When researching a technical issue and updating the internal documentation, what is the best approach to ensure the information you retrieve is accurate and reliable?

A. Ask a co-worker for their opinion on the search results.
B. Only use information from personal blogs.
C. Verify information using multiple sources.
D. Select the first op website that appears in the search results.

Answer: C

Explanation:
Relying on personal blogs or the first search result risks misinformation. While co-worker input can help, it's subjective. Verifying information across multiple reputable sources ensures accuracy and reliability.

NEW QUESTION # 397
......

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100-140 Exam Discount Voucher & Demo 100-140 Test

Cisco 100-140 Exam Syllabus Topics:

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q392-Q397):

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